Currently we only accept PayPal, PaymentWall, Stripe and PaySafeCard (via skrill.com) as our payment methods.
Your service will be immediately delivered to you after purchasing when it is finished installing/being setup. If there are any delays please contact us with further details so we can attend to the issue as fast as we can.
We currently offer a 100+Gbps DDOS protection on all of our services.
You can login to your control panel with the link provided to you in the service setup email.
Your service will be temporarily suspended until your current invoice is paid. If any issues occur during this step please contact our Support Team immediately.
We do offer service-level agreement's for our customers so that customers receive the compensation needed for their services for issues caused by Sparked Host LLC.
By agreeing to our T.O.S we only offer a 24 hour money back guarantee on our services if billing finds a valid reason for a refund (such as technical issues on our side). Any issues after this timeframe, you must contact us via any of our available support platforms for us to assist you with your issue.
Yes, you can start off by downloading a backup of your previous service and uploading it using FileZilla to your current service with Sparked Host LLC, if you cannot download a backup because it is to big, make a ticket on our billing area under Transfers/Backups.
Yes, you can make a ticket on our billing area under Transfers/Backups requesting the location you wish for your service to be relocated to, our Support Team will then direct you with the steps to be taken to transfer your service.
We use Pterodactyl Panel for our Minecraft, Game and Discord Bot Hosting. For our Web Nodes we use cPanel and for our VPS' we use SolusVM.
Yes we offer by default 3 MySQL Databases however you can request up to 10 as your max amount of MySQL Databases you can have.
We are here 24/7 to help you with anything you need, what are you waiting for? Create a ticket!Contact Us