This Hosting Service Level Agreement (“Agreement”) is a contract between the person or entity using the Company’s Services (“Customer”) and Connections, Sparked Host (“Company”) and applies to Customer’s use of the Company’s Services. Customer must read, agree with and accept all of the terms and conditions contained in this Agreement. Sparked Host can change this at any time. The following services of ours are covered by this Service Level Agreement: Minecraft server hosting, Minecraft Pocket Edition server hosting, Game Hosting, Web Hosting.
Our SLA only applies to the following types of interruptions:
Our SLA does not apply under the following circumstances.
In the event of non-compliance, the client will be compensated as per the terms below.
If you require any clarification of our SLA or have any questions, please contact us.