Description:

Sparked Host LLC is looking for experienced and knowledgeable English-speaking Support staff to grow our team. Our support team act to a level of high standard to ensure that customers are satisfied with their responses. You must be professional, willing to learn and be willing to work in a fast-paced environment while working in a close knit team.

What you'll be doing

• You'll be working day-to-day with our customers - this is a fast paced environment with upwards of 200 tickets open at any one time.
• You'll be working closely with our Support Supervisors and Support Manager and Compliance/HR Officer to improve customer satisfaction rates
• You'll be working to ensure that all customers receive answers to any questions they may have.

Requirements

• You must be 16 years or older at the time of applying.
• Must be willing to sign a non-disclosure agreement to progress roles.
• Must be willing to learn or already have experience of the Tawk.to system.
• Must be willing to work in a fast paced environment.
• You must have knowledge of the products that we offer.

Description:

Sparked Host LLC serves primarily English and Spanish speaking customers, with acquisitions previously being primarily Spanish-based companies we're working constantly with Spanish-speaking customers. We have an actively-growing Spanish support team and we're looking for more members to grow our team. You must be professional, willing to learn and be willing to work in a fast-paced environment while working in a close knit team.

What you'll be doing

• You'll be working primarily with our Spanish-speaking customers.
• Dependant on your English speaking skills, you'll be working with our English-speaking customers also.
• You'll be working to ensure that the number of active Spanish tickets are reduced.
• You'll be working in a fast paced environment and improving customer satisfaction.
• You may be asked to gather statistics based on your customer support satisfaction rate.

Requirements

• You must be 16 years or older at the time of applying.
• You must be willing to work in a fast paced environment.
• Must be willing to sign a non-disclosure agreement to progress roles.
• You must be willing to learn or already have experience of the Tawk.to chat system.
• You must have knowledge of the products that we offer.
• We ask that Spanish-speaking Support Staff have a English as a second language.

Description:

Sparked Host LLC is looking to create a close-knit team of Discord Moderators to provide a safe environment for our customers to talk about their services or receive support.

What you'll be doing

• You'll be working closely with our Chief Compliance Officer & Compliance team to reduce the amount of non-appropriate or abusive content being posted throughout our Discord server.
• You'll be working to ensure that any offending media is removed and the user is dealt with appropriately, with an accurate log kept of user details & how the user was dealt with.
• Moderating our text and voice channels to report/feedback any illegal/unauthorised activity to our Compliance team.

Requirements

• You must be 16 years or older at the time of applying.
• Must be willing to sign a non-disclosure agreement.
• Must be willing to work in a fast paced environment.
• You must have knowledge of the products that we offer.
• You must have strong knowledge of the Discord UI and features it offers.
• Previous experience with moderating large servers.

Wishes

• Multi-lingual - We're primarily looking for Spanish speaking applicants although applicants with English as an only language are acceptable..

Future Progession

• This role gives an entry route to our Compliance Department or Support Department.